Crisis Management Policy and Governance

The Crisis Management Policy and Governance underscores Ayala Corporation’s unwavering commitment to excellence by elevating Crisis Management as a fundamental aspect of business continuity and resilience.
 
Institutionalizing proactive preparedness, resource availability, and skill utilization, the policy serves as a guiding framework and cornerstone of Ayala's crisis readiness and reflects its dedication to ensuring the protection of employees, properties, and reputation during challenging times.
 
Central to the policy's objective is the cultivation of resilience in the face of crises. The company undertakes measures to minimize disruption to operations, protect assets, mitigate personnel risk, and uphold its reputation. Additionally, the policy emphasizes the importance of fostering a culture of preparedness among AC personnel, empowering them with requisite survival skills and competencies.

Overview

In the face of any crisis, Ayala Corporation is committed to resilience by employing measures that effectively minimize disruptive incidents' impact on personnel welfare, business operations, company assets, and reputation.

We at the Security and Crisis Management under the Public Affairs Group aims to promote peace of mind by equipping the management and employees with the best-in-class knowledge and capabilities that they can use in times of crisis. 

This set of guidelines is only a summary of our Crisis Management Policy and Governance. You may view the complete and comprehensive version here. The policy sets the direction for AC in dealing with and responding to various forms of crises and aims to institutionalize the proactive and strategic approach of the company in managing and responding to different crisis scenarios, which is central to both business recovery and continuity strategies.

Crisis Management System

• The Crisis Management Organization (CMO) composed of the Crisis Management Council, Command Group, Working Groups and Tactical Response Teams, shall provide policy direction and authorizes, directs and approves all the response actions and decisions of the Command Group, which is composed of the Crisis Commander and Deputy Crisis Commander.
• A comprehensive Crisis Management Plan shall serve as CMO’s reference or set of guidelines in making crucial decisions and subsequent directive/s during declared crisis situations. It shall include structured response protocols, resource allocation, emergency funding, logistical plans, alternative facilities, and communication strategies.
• It is the responsibility of the company to establish a nerve center that will monitor, research, and manage information on hazards or potential risks, and serve as the 24/7 Emergency Operations Center (EOC).
• The company shall organize programs and trainings that will educate and increase the level of awareness and preparation of personnel to respond to and recover from any type of crisis.
• It is the responsibility of the company to invest in innovative and advanced technologies that will aid the company and its personnel to prepare for any type of crisis.

Culture of Preparedness

All AC personnel must download and register in their office-issued mobile phones the WeAreAyala (WAA) app and register in the Ayala Sign-in System for Immediate Support and Tracking (ASSiST) feature contained therein. In line with this, employees must update their respective contact details, home address, and contact person in case of emergency both in the Human Resource System and the WAA mobile app.

All AC personnel must know the emergency and safety procedures (i.e., evacuation exits, assembly area, etc), and how to use prepositioned resources (i.e., Fire Extinguisher, First Aid Kit, and Automated External Defibrillator (AED) units). 

Every AC employee is mandated to participate and cooperate in all the company-initiated safety and evacuation drills, and information dissemination activities.  

All AC personnel must be prepared in times of emergency and during evacuations by ensuring that their ‘go bags’ are ready for use. 

All AC personnel are highly encouraged to inform the Human Resources their certifications on specialized skills such as scuba diving, pilot training, etc. Such skills might be needed in times of emergency or crisis. 

Incident Reporting

• All AC personnel must contact and report to his/her immediate supervisor and Ayala Crisis Coordination Center (AC3) when he/she witnesses or encounters an incident via 0917 820 9831 and/or ASSiST.

Floor Marshals

• Each AC unit shall have at least two (2) personnel deployed to be floor marshals who will be tapped as members of the Incident Response Team (IRT) for two (2) years.
• All AC personnel shall be on a rotation basis in becoming floor marshals, subject to the personnel’s health and medical condition.
• The designated floor marshal shall include this role as five percent (5%) of his or her KRA.